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Car Seat Help

Have questions about using your car seat correctly during the crisis? While many educational services are suspended or less available, the companies that make car seats are still here to help. All brands offer families assistance by telephone, e-mail and online information, and some are now offering virtual assistance where they can actually see your car seat and vehicle.

(you can find your car seat’s brand by looking at the labels or instruction booklet)

 

Baby Trend

1-800-328-7363 Monday-Friday 8 a.m. - 4:30 p.m. Pacific

https://www.babytrend.com/contact_us.html

 

Britax

1-888-427-4829 Monday-Thursday 8:30 a.m. - 5:45 p.m. Eastern; Friday 9:00 a.m. – 4:45 p.m. Eastern

https://us.britax.com/service-support/contact-information/

*Schedule a video call through Service & Support

**1:1 Virtual Car Seat Checks https://bit.ly/2Uhzq7I

 

BubbleBum

1-800-969-6586 9:00 a.m. - 4:30 p.m. (United Kingdom – after hours inquiries returned with 24 hours)

https://www.bubblebum.co/us/contact-bubblebum-us

 

Chicco

1-877-424-4226 Monday-Friday 8 a.m. - 5 p.m.

https://www.chiccousa.com/contactus

 

Clek

1-866-656-2462 Monday - Friday 9 a.m. - 5 p.m. Eastern

customerservice@clekinc.com

https://clekinc.com/support-3/contact-us/#customer-support

*Video support available by appointment

 

Combi

1-800-992-6624 Monday-Thursday 8:30 a.m. - 4:00 p.m. Eastern; Friday 8:30 am-1:30 pm Eastern

http://www.combiusa.com/Articles.asp?ID=83

 

CYBEX

1-877-242-5676 Monday - Friday 8 a.m. - 5 p.m.  Eastern

https://cybex-online.com/en-us/contact

**1:1 Virtual Car Seat Checks https://cybex.appointlet.com

 

Diono

1-855-463-4666 8:00 a.m. - 5:00 p.m. Pacific

https://us.diono.com/contact-us/

**1:1 Virtual Car Seat Checks (any brand) - reach out to allana.pinkerton@diono.com

 

Dorel (Cosco, Maxi Cosi, Safety 1st)

1-800-544-1108

text #:  812-652-2525

support@djgusa.com

https://safety1st.zendesk.com/hc/en-us/requests/new?ticket_form_id=75009

https://www.maxicosi.com/us-en/contact-us

https://coscokids.zendesk.com/hc/en-us/requests/new?ticket_form_id=75219

*Video customer service available

**1:1 Virtual Car Seat Checks call, text or contact by internet link

 

Dream on Me

1-732-366-1788 Monday - Thursday 8:30 a.m. - 5:30 p.m. Eastern; Friday 8:00 a.m. - 4:00 p.m. Eastern

https://dreamonme.com/customercare/

 

Evenflo

1-800-233-5921 Monday - Friday 8 a.m. - 5 p.m.  Eastern

https://www.evenflo.com/support/support.html

**1:1 Virtual Car Seat Checks https://evenflo.appointlet.com/

 

Graco

1-800-345-4109 Monday - Friday 8 a.m. – 5 p.m. Eastern

http://www.gracobaby.com/en-US/contactus

 

Kids Embrace

1-866-947-3287 Monday – Friday 7 a.m. - 7 p.m. Eastern

https://www.kidsembrace.com/pages/contact-us

*During Covid19  Call 818-465-2901 – Vincent Mastrangelo

  Monday - Friday 8 a.m. - 8 p.m. Pacific; Saturday - Sunday 10 a.m. - 5 p.m. as necessary

 

mifold

1-800-437-6540

http://www.mifold.com/contact/

 

Nuna

1-855-686-2872 Monday - Friday 9:00 a.m. - 4:00 p.m. Eastern

https://www.nuna.eu/usa/contact-us

**Questions, video assistance and 1:1 Virtual Car Seat Check requests @nunacpst (Instagram)

 

Orbit Baby

888-829-8427 Monday - Friday 9 a.m. - 5 p.m. Pacific

https://support.orbitbabyusa.com/hc/en-us

*Live online chat also available

 

Peg Perego

1-800-671-1701 Monday - Friday 8:00 a.m. – 5:00 p.m. Eastern

https://us.pegperego.com/cs/contact-information/

 

Safe Traffic System (RideSafer)

1-847-233-0365 Monday – Friday 9 a.m. – 4 p.m. Central

For immediate assistance, (303) 378-2932 - 7-days/week 8 a.m. - 8 p.m. Mountain

http://ridesafer.net/contact-us/ 7-days/week 9 a.m. - 11 p.m. Mountain

http://ridesafer.net/faqs/

**Virtual Car Seat Checks by appointment.

 

Summer

1-401-671-6551 Monday - Friday 8 a.m - 5 p.m. Eastern

https://www.summerinfant.com/consumer-relations/contact-us

*Live online chat also available

 

UPPAbaby

1-844-823-3132 Monday – Friday 9 a.m. - 5 p.m. Eastern; Saturday – Sunday 9 a.m. – 3 p.m. Eastern

Virtual Car Seat Checks: https://calendly.com/uppababycarseatcheck/virtual

FAQ’s: https://support.uppababy.com/hc/en-us

Videos: https://www.youtube.com/user/UPPAbabyCo

UPPAbaby Car Seat Family Page: https://uppababy.com/carseats

Virtual Stroller Tune-Ups: https://calendly.com/virtualtuneup

Email: https://uppababy.com/contact/

FAQ’s: https://support.uppababy.com/hc/en-us

Videos: https://www.youtube.com/user/UPPAbabyCo

 

WAYB

1-888-924-9292 Monday - Friday 7 a.m. – 4 p.m. Pacific

https://wayb.com/pages/faq

 

Want more information about protecting your family during the pandemic?

JPMA is partnering with Safe Kids Worldwide to give families easy access to important child safety resources. Click here for additional information.

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